Chuyên viên cao cấp/Chuyên viên Hỗ trợ ứng dụng (Application Support Senior Officer/Officer)
Công nghệ thông tin
1. Application support
- Manage and monitor the status and performance of applications as prescribed
- Fulfill application-related requirements and track results
- Record and monitor the correction of application errors arising to ensure SLA regulations
- End-user training on how to use the app.
- Determine the availability of the application / solution transferred to the Application Support Group
Monitoring and promoting the handling of issues arising related to the application ensures the SLA has agreed in the support contract with the provider and/or the SLA has been internally agreed upon.
- Engage with the project team to manage app change control when the app is put into use
2. Operational support
- Control of resources for operations from suppliers and internal development teams, ensuring complete and effective operations
- Research and propose current system improvement methods in the operation, monitoring and support of users.
- Participate in IT Services Management (ITSM), IT Asset Management (ITAM) and IT Operations Management (ITOM).
3. Project support: Participating in projects related to new technologies such as Cloud, DevOps ...
- Graduated from a full-time university or higher majoring in IT.
In 2021, SSI Securities Company (SSI) is honored to be included in 3 important lists including: "Top 100 best workplaces in Vietnam", "Top 50 attractive recruitment brands - Vietnamese business sector" and especially ranked 2nd in the list of "Best workplaces in the financial industry" published by Anphabe.
- Agreed salary (based on the candidate's competence)
- 12 days of leave per year + 2 days of paid sick leave
- High-end health insurance and annual health check-ups.
- Reward holidays, Tet, Salary Month 13, KPIs at the end of the year Give birthday gifts, Tet gifts ...
- Opportunities to join clubs: Tennis, Badminton, Yoga, Football...
- Exciting, annual Teambuilding activities: Family Day, Gala Dinner.
- The company funds the full cost of training programs to support the work
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